recall concierge
A dog being gently held and examined on a vet's table
For independent veterinary practices

Fewer empty chairs. No new software to learn.

We run your appointment reminders and deposit collection as a managed service — a real person tuning it, watching it, and answering when a client replies.

18–34%
average no-show rate at practices without active reminders
50%+
typical reduction once reminders + deposits are managed properly
60 days
free pilot, real numbers before you commit to anything
In practice

What the week actually looks like

A dog being gently held on a vet's table
First appointment
Reminder sent, deposit confirmed
A vet sitting with a puppy
Between appointments
A real reply, not a bot
A cat being held by its owner in a waiting area
Waiting room
Calm, on time, no surprises
A French bulldog puppy sitting on an exam table
Check-up day
Confirmed the day before
The maths

What is an empty chair actually costing you?

Move the sliders to match your practice. This is the number we get to work on from day one.

Missed appointments / month73
Revenue lost / month£4,380
Recovered at a 50% reduction£2,190
Why this isn't just an app

Software sends texts. We run the service.

Anyone can switch on automated reminders in an afternoon. What actually moves your no-show rate — and keeps it moved — is the ongoing, human part.

A vet sitting with a puppy, a genuine moment between appointments
In practice

When a client texts back to rearrange, ask a question, or push back on a deposit, a real person reads it and replies, same day, in your voice — not a chatbot guessing.

Automated

Reminders go out

Scheduled texts and email confirmations, sent on time, every time, without you thinking about it.

Human

Replies get handled

When a client texts back to rearrange, ask a question, or push back on a deposit — a person reads it and responds, same day, in your voice.

Human

The system gets tuned

Monthly review of what's working, what's not, and what to change — timing, wording, deposit policy — based on patterns seen across other practices too.

Pricing

Three tiers. No setup fee. Cancel with 30 days' notice.

Fixed monthly retainer, quoted excluding VAT. Start on a free 60-day pilot — no card, no commitment — and pick a tier once you've seen your own numbers.

Essentials

£279/mo
  • Automated appointment reminders (SMS + email)
  • Standard message templates
  • Reply monitoring during business hours
  • Monthly performance summary

Managed

Most chosen
£439/mo
  • Everything in Essentials
  • Deposit collection, set up and managed
  • All replies handled by a real person
  • Monthly tuning review with you

Concierge

£679/mo
  • Everything in Managed
  • Waitlist backfill when a slot opens
  • Review-request follow-ups
  • Priority same-day support
Rhys's own dog
Who's actually behind this

I'm Rhys. This isn't a call centre or a team hiding behind a logo. It's one person. When your clients text back, I'm the one reading it. When something's not working, I'm the one changing it that week, not filing it as a ticket. And yes, that's my own dog in the picture, not a stock photo.

Rhys, founder

See your own numbers before you decide anything.

60 days, free, on your real appointment book. If your no-show rate hasn't moved, you've lost nothing.